The Brentwood Home Adjustable Bases carry a generous in-home 20-Year Manufacturer Defect Warranty (1-year labor, 2-year components, and 20-year on the frame). Warranty details and how to register your product are located at the bottom of the owner's manual.
All warranties are handled by the manufacturer.
20-YEAR LIMITED MANUFACTURER ADJUSTABLE BED FRAME WARRANTY
Beginning on the date of purchase, your new Brentwood Home Easy Adjustable Bed Frame (the “Adjustable Bed Frame”) is covered by a 20-year limited warranty (the “Adjustable Bed Frame Warranty”). This Adjustable Bed Frame Warranty extends to the original purchaser of the Brentwood Home Easy Adjustable Bed Frame (“Adjustable Bed Frame”) and extends to all Adjustable Bed Frames purchased directly from Brentwood Home. The “original purchaser” for the purposes of this Adjustable Bed Frame Warranty is the first purchaser of the Adjustable Bed Frame from Brentwood Home or a qualified retailer of Brentwood Home products. This Adjustable Bed Frame Warranty is not transferable and applies only to an Adjustable Bed Frame purchased from Brentwood Home, or a qualified retailer of Brentwood Home products by the original purchaser.
Brentwood Home warrants the Adjustable Bed Frame against defects in labor for a period of one year, defects in the components for a period of two years, and defects in the frame for a period of 20 years from the time your Adjustable Bed Frame is purchased by you when the Adjustable Bed Frame is used normally for its intended purposes.
In the event of a defect, Brentwood Home’s sole and exclusive liability and your sole remedy under this Adjustable Bed Frame Warranty will be, at Brentwood Home’s option, to provide a replacement or repair the product, subject to your fulfillment of the requirements set forth below.
THE ADJUSTABLE BED FRAME WARRANTY DOES NOT COVER
Normal wear and tear as a result of intended use.
Physical abuse or damage to the Product, including but not limited to: burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
MAKING A CLAIM
To file a claim under this warranty, please contact our customer service and warranty provider Serveco. They can be reached via phone at 877-826-8757 Monday-Friday 9am-9pm EST and via their website, serveco.com.
If submitting a claim via their website, click Submit a Claim on the lefthand side of the webpage. From here, you will be prompted to fill out the claim form and have the ability to attach an invoice.
Customers filing a claim will need to provide a serial number, the receipt of purchase, and a description of the product. If it is determined the base cannot be repaired and a replacement is needed, the manufacturer will provide a replacement adjustable base.
In the event that you require a technician and replacement parts, the parts will be shipped to you. Once you receive the replacement parts, please contact Serveco so they can set up a technician appointment.
The serviceable area for all Brentwood Home products is addresses within the 48 states of the continental United States only. If your Brentwood Home product is located outside the continental USA, you are responsible for any costs associated with pick-up and return.
DISCLAIMER: LIMITATIONS ON LIABILITY
To the extent permissible by applicable law, the Adjustable Bed Frame is provided “as is” and this Adjustable Bed Frame Warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Some states or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from state to state and jurisdiction to jurisdiction.
To the maximum extent permitted by applicable law and except as set forth in this Adjustable Bed Frame Warranty, in no event will Brentwood Home or its suppliers be liable for procurement of substitute products or other special, incidental, consequential, or indirect damages arising out of or related to the Adjustable Bed Frame or its use by you or any third party, whether under the theory of contract, tort (including negligence), indemnity, product liability or otherwise. This limitation will apply even if Brentwood Home has been advised of such damages and notwithstanding the failure of essential purpose of any limited remedy. Brentwood Home’s total liability will not exceed the purchase price paid for the Adjustable Bed Frame giving rise to such liability.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
If a dispute arises between you and Brentwood Home arising out of or relating to this Adjustable Bed Frame Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Brentwood Home terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject to appeal absent extraordinary circumstances. You must seek arbitration for disputes arising out of this Adjustable Bed Frame Warranty prior to exercising any rights or seeking any remedies created by Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties.
As in all other dispute situations under the Brentwood Home terms of service, an arbitration concerning a dispute arising out of or relating to the Adjustable Bed Frame Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your own claim, and may not appear as a representative of the interests of any other person, entity, or class of consumers (including a private attorney general or otherwise). Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you.
This limited Adjustable Bed Frame Warranty will be governed by the laws of the State of California.
Brentwood Home, 2301 E. 7th St. A-450 Los Angeles, California US 90023