Sleep Trial, Warranties & Returns | Brentwood Home® Help Center

What Is the Return Policy On Your Linen Blankets?

We have a 30-day return policy for our Linen Blankets

Written by John Davies
Updated over a week ago

Order Cancellation Policy

All orders cancelled mid-shipment, returned to sender, or not meeting the minimum requirements of our Sleep Trial are subject to a 15% fee.

Written by Annie Graybill
Updated over a week ago

What Is the Warranty On Your City Bed and the City Bed Accessories?

The City Bed and its accessory add-ons are covered by a 10-year limited warranty.

Written by John Davies
Updated over a week ago

What is your warranty on your Easy Metal Bed Frame?

We offer a 1-Year Trial & 10-Year Manufacturer Warranty.

Written by Annie Graybill
Updated over a week ago

What is your warranty on your Foundation?

We offer a 1-Year Trial & 10-Year Manufacturer Warranty.

Written by Ty
Updated over a week ago

What Is the Warranty on Your Adjustable Bases?

We offer a 20-Year Manufacturer Warranty.

Written by Annie Graybill
Updated over a week ago

What Happens If I Miss My Donation Pick-up Appointment?

We know that life happens. That's why we'll give you a break on your first donation pick-up appointment rescheduling.

Written by John Davies
Updated over a week ago

Adult Mattresses

What's Your Return Process For Mattresses and Toppers?

Here's a step by step guide to initiate a mattress or topper return

Written by John Davies
Updated over a week ago

How Does the One Year In-Home Sleep Trial Policy Work?

We require that you try your mattress for at least 30 days. You have one full year (365 days) to try it in your home.

Written by Ty
Updated over a week ago

What is the Brentwood Home warranty on Mattresses?

Brentwood Home mattresses are covered by a 25-year limited mattress warranty — one of the best in the industry!

Written by Ty
Updated over a week ago

Pillows, Child/Crib Mattresses, Toppers and Other Products

What is the Return Policy for Products Other than Mattresses?

Our return policy varies by product. Here is how it works.

Written by Ty
Updated over a week ago

How Do I Submit a Small Item Warranty Claim?

Here are the requirements to make a valid claim and details on how to provide proper photographic evidence.

Written by John Davies
Updated over a week ago

What is the warranty for your Brentwood Home Pillows?

We offer a limited one-year warranty on our pillows, wedge pillows, Crystal Cove Yoga Cushions, seat cushions, and Play Couch.

Written by Ty
Updated over a week ago

What is the warranty for your Brentwood Home Kid and Crib Mattresses?

We offer a limited 10-Year Limited Warranty on our Kid and Crib Mattresses.

Written by Ty
Updated over a week ago

What Is the Warranty for Your Brentwood Home Mattress Toppers?

We offer a five-year limited warranty on our mattress toppers.

Written by Ty
Updated over a week ago

What is the warranty for your Brentwood Home Pet Beds?

We offer a limited three-year limited warranty on our pet beds.

Written by Ty
Updated over a week ago

Payment Processing & General Returns

When will my credit card payment be processed?

We process the full payment when you place an order.

Written by Ty
Updated over a week ago

What if I purchased from a third-party retailer?

We cannot honor the One Year Sleep Trial policy on purchases from outside vendors.

Written by Ty
Updated over a week ago

What Is California’s Used Mattress Recovery and Recycling Act?

Available for California residents only within 30 days of mattress delivery.

Written by Nat G
Updated over a week ago