Effective for all orders placed after Sept. 1, 2022:
For Orders Cancelled After They Have Shipped
You may cancel any order at any time prior to your order being shipped, and you will receive a complete refund. Once shipped, you are responsible for a 15% cancellation fee. This cancellation fee covers round-trip shipping costs incurred by Brentwood Home due to the order being cancelled after they've shipped.
For Orders "Returned to Sender"
For orders that are received by our shipping partner, and "returned to sender" — for any subjective reason other than damaged in transit — are responsible for a 15% cancellation fee. This fee covers round-trip shipping costs incurred by Brentwood Home due to the order being returned to sender without documented authorization. Once shipped, however, any order cancelled is responsible for a 15% cancellation fee. This cancellation fee covers round-trip shipping costs incurred by Brentwood Home due to the order being cancelled mid-shipment.
For Mattress & Topper Orders Covered by Our Sleep Trial Policy
For all mattress and topper orders that are returned before the minimum requirements of our Sleep Trial Policy are fulfilled (which require a 30-day minimum), are responsible for a 15% cancellation fee.